Xfinity Outage Map Sugar Land (2024)

FAQs

How do I find out if Xfinity is down in my area? ›

You can check for outages using the Xfinity app on your mobile phone. Simply open the Xfinity app and outage information appears.

Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.

Check your internet providers' social media accounts, as sometimes companies will use these platforms to post information about outages and planned works. Still nothing? Also check its website or app (you may have to log in to your account first, so keep your details handy).

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.

The move from Comcast comes after it reported in its first-quarter earnings for 2024 that in the U.S., it lost about 65,000 broadband customers and roughly 487,000 video customers during the quarter. Its revenue it made from residential video subscribers also shrunk by 6.9%. A Comcast Xfinity van.

Over Q1 2024, the most recently reported quarter, Comcast lost a total of 65,000 total domestic broadband customers, with its cable business losing 487,000 customers.

Other factors that may impact WiFi connectivity

The distance between your personal devices and your gateway, modem, or router. Older devices which could be consuming bandwidth and slowing down your network. Interference from neighboring WiFi networks, especially during peak hours.

Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.) Highlight the System Refresh tile, and press OK.

How do I get my Xfinity WiFi back? ›

Restart Your Device and Router

One of the first troubleshooting steps to take when your Xfinity WiFi has no Internet connection is to restart your computer, phone, tablet, or other connected devices. Restarting your equipment forces your device to refresh its connection to the network.

Fiber, 4G, 5G, fixed wireless, mobile hotspots and satellite internet are all cable-free internet options. Fiber internet offers the fastest internet speeds, but is pricey and not widely available. Mobile hotspots, satellite and fixed wireless internet are the best options for rural homes.

To use the Xfinity Speed Test, go to speedtest.xfinity.com using your desktop or handheld device's browser and select Start Test. The Xfinity Speed Test is also available in the Xfinity app (Apple App Store or Google Play) for some Xfinity Internet customers. Who can use the Xfinity Speed Test?

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.

Some common causes include service outages, loose cables, Wi-Fi distance, hardware/software glitches, etc. Usually, restarting the Xfinity device is a quick fix that should resolve the issue as it clears any temporary glitches and re-establishes the connection from the internet.